Something wrong? Tell us and we’ll fix it.

Four things make a bug fixable instead of a mystery:

1. What you did — the screen you were on and what you tapped.
2. What you expected to happen.
3. What happened instead. A screenshot is worth a paragraph.
4. Your device and version — for example “iPhone 15, iOS 26”. The app’s version number is in Settings, under About.

If the app crashed, please leave crash reporting on in Settings › Privacy & Security › Analytics & Improvements and tell us roughly when it happened. Apple then passes us anonymised crash reports — device model, system version and where the code stopped. It is your choice, and the app works the same either way; see the privacy policy.

Is JotNext available yet?

Not publicly. It is being tested privately and will go to TestFlight before it reaches the App Store. Email us if you would like an invitation.

Notifications have stopped arriving.

Check Settings › Notifications › JotNext on your iPhone first — iOS only asks permission once, and if it was declined at the start the app cannot ask again. If Allow Notifications is on and they still do not arrive, email us.

The number on the app icon is wrong or missing.

The badge needs its own permission, granted in the same place as notifications. What the number counts is yours to choose inside the app — today’s tasks, overdue ones, or both.

How do I get my data out?

Ask, and we will send you everything we hold in a machine-readable file, free of charge. You can also ask us to delete the lot; see the privacy policy.

How do I delete my account?

When accounts arrive, deleting yours will be a button inside the app, in Settings — you will not have to ask us. You can also email privacy@thistleyard.com from the address on the account. Deletion removes your tasks, lists and settings from our servers and is not reversible.

I have a feature request.

Send it. A small studio can act on a good suggestion quickly, and we would rather hear it early than after launch.